Refund and Returns Policy

Last updated: 25 February 2026

This Refund and Returns Policy applies to all IT services provided by [Your Company Name] (“we”, “us”, “our”), including but not limited to website development, software development, digital marketing, hosting, maintenance, consulting and support services.bluemein+1
By engaging our services, you agree to this policy.

1. General Principles

• We provide professional IT services that are intangible in nature and delivered through time, expertise and effort.emvsoftwares+1

• Because services cannot be “returned” once performed, refunds are limited and assessed on a case‑by‑case basis in line with this policy and applicable consumer laws.

2. Project‑Based Services (Web & Software Development)

• A non‑refundable advance / booking fee of 40% of the total project value is payable before project commencement to cover planning, discovery and initial setup work.

• Once design or development work has started, any refund will be proportional to the work completed up to the date of a written cancellation request from you.

• No refund is available for:

  • Milestones or phases that have already been delivered and approved in writing (including approval by email or project system).

  • Projects that are completed or already deployed on a live server or app store.

3. Retainer, Maintenance and Support Plans

• For monthly/annual maintenance, support or marketing retainers, you may cancel your plan by giving 30 days’ written notice before the next billing cycle.

• Fees already invoiced or paid for the current billing period are non‑refundable, but services will continue until the end of that period.

• In exceptional cases where services have not been rendered at all during the current period, we may, at our sole discretion, offer a partial or full refund for the unused portion.

4. Digital Marketing, SEO and Advertising Services

• Due to the nature of SEO, SEM, social media and other digital marketing services, results cannot be guaranteed and performance‑based refunds are not offered.

• Strategy, planning, campaigns setup, content creation and optimisation work already carried out are non‑refundable.

• If you wish to stop ongoing campaigns, you must notify us in writing; any prepaid but unused media budgets with ad platforms (e.g., Google Ads, Meta Ads) are governed by their own refund rules, not ours.

5. Training, Consulting and Hourly Services

• Payments for scheduled consulting, training or advisory sessions are refundable only if cancellation is requested at least 48 hours before the booked time.calinfo+1

• If you miss a session or cancel later than 48 hours before the booked time, the session fee is non‑refundable, but we may, at our discretion, offer a one‑time reschedule.

• Hours already delivered (remote or on‑site) are non‑refundable.

6. Change Requests, Scope Modifications and Delays

• Approved project scope documents, proposals or SOWs form the basis of delivery; any changes requested later may affect timelines, cost and refund eligibility.

• Additional or out‑of‑scope work will be quoted separately and is non‑refundable once approved and started.

• Delays caused by your unavailability, late content, or third‑party dependencies do not create grounds for a refund.

7. Client Responsibilities

• You are responsible for providing accurate information, timely feedback, approvals and required content or access (e.g., hosting, domain, logins).calinfo+1

• If a project remains inactive or on hold from your side for more than 30 calendar days, we may treat it as abandoned; in such cases, all payments made remain non‑refundable.

8. Service Issues and Quality Concerns

• If you believe the delivered service is not as described in the approved scope, you must notify us in writing with clear details within 7 days of delivery.

• We will first attempt to rectify the issue through revisions or technical fixes as per the original scope at no additional cost.

• If after reasonable efforts the issue remains unresolved, we may consider a partial refund, based on the proportion of work completed relative to undelivered items.

9. Non‑Refundable Items

The following are strictly non‑refundable:

• Discovery, research and consulting fees.

• Setup fees for hosting, domains, SSL, emails or third‑party tools.

• Paid licenses, plugins, themes, stock images, or any third‑party products purchased on your behalf.

• Custom development work once code delivery or deployment has begun.

• Emergency, priority or after‑hours support fees.

10. How to Request a Refund

To request a refund or raise a concern:calinfo+1

• Send a formal request from your registered email ID to: hello@eoantechnologies.com.au

• Include your full name, company name, contact details, project name, invoice number and a clear description of your issue.

• Our team will acknowledge your request within 3 business days and aim to provide a resolution or decision within 10 business days.

• Approved refunds will be processed to the original payment method within 7–10 business days, subject to banking and payment‑gateway timelines.

11. Legal and Jurisdiction

• This policy will be interpreted in accordance with the laws of  Victoria, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of that region.

• Nothing in this policy limits your statutory rights under applicable consumer protection laws.