Last Updated: April 2026
1. Introduction
Welcome to Eoan Technologies (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at www.eoantechnologies.com.au and all services provided by Eoan Technologies, a digital marketing, web design, and app development company based in Melbourne, Australia.
By accessing our website, engaging our services, or submitting an enquiry, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
2. About Us
Eoan Technologies is a results-driven digital marketing agency headquartered in Melbourne, Australia. We provide a range of services including, but not limited to:
- Search Engine Optimisation (SEO) – local and global
- Website Design and Development
- Mobile App Development (iOS and Android)
- Social Media Marketing
- Performance Marketing and Paid Advertising
- Content Marketing
- Digital Strategy and Consulting
3. Use of Our Website
3.1 Permitted Use
You may use our website for lawful purposes only and in a manner consistent with all applicable Australian laws and regulations. You agree not to use our website:
- In any way that is unlawful, harmful, fraudulent, or deceptive
- To transmit any unsolicited or unauthorised advertising or promotional material
- To attempt to gain unauthorised access to any part of our website or its related systems
- To upload or transmit viruses, malware, or any other malicious code
- To collect or harvest any personally identifiable information from the website
3.2 Website Availability
We strive to ensure our website is available at all times; however, we do not guarantee uninterrupted or error-free access. We reserve the right to modify, suspend, or discontinue the website at any time without notice.
4. Services and Engagement
4.1 Service Agreements
All services provided by Eoan Technologies are subject to a separate written agreement, proposal, or statement of work signed by both parties. These Terms apply alongside any such agreement.
4.2 Scope of Services
The scope, deliverables, timeline, and fees for any project will be outlined in a formal proposal or service agreement. Any changes to the agreed scope may result in additional costs and revised timelines, which will be communicated in writing.
4.3 Client Responsibilities
Clients are responsible for:
- Providing accurate, complete, and timely information, materials, and approvals required for the delivery of services
- Ensuring all content, images, logos, and other assets provided to us do not infringe upon any third-party intellectual property rights
- Designating an authorised point of contact for all project communications
Failure to provide required materials or approvals within agreed timeframes may result in project delays or additional charges.
4.4 Third-Party Services and Platforms
Some of our services involve third-party platforms (e.g., Google Ads, Meta, WordPress). We are not responsible for changes in policies, pricing, algorithms, or availability of these platforms. Any additional platform fees are the responsibility of the client unless otherwise agreed.
5. Fees and Payment
5.1 Pricing
Our pricing is detailed in the relevant service agreement or proposal provided to you. Prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.
5.2 Payment Terms
Invoices are due within the timeframe specified in your service agreement. Late payments may attract interest or result in the suspension of services until the outstanding balance is cleared.
5.3 Refund Policy
Due to the nature of digital marketing and professional services, fees paid are generally non-refundable once work has commenced. Any refund requests will be assessed on a case-by-case basis at our discretion. Please contact us at hello@eoantechnologies.com.au to discuss your circumstances.
5.4 Cancellation
If you wish to cancel a service agreement, you must provide written notice in accordance with the cancellation clause outlined in your service agreement. Any work completed up to the point of cancellation will be invoiced.
6. Intellectual Property
6.1 Our Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Eoan Technologies or its content suppliers and is protected by applicable Australian and international intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission.
6.2 Client-Owned Materials
Any content, data, logos, and assets provided by you remain your property. By providing such materials, you grant Eoan Technologies a non-exclusive licence to use them solely for the purpose of delivering the agreed services.
6.3 Deliverables
Upon receipt of full payment, ownership of custom deliverables (such as website designs, written content, or application code) created specifically for the client will transfer to the client, unless otherwise specified in the service agreement. We reserve the right to display project work in our portfolio unless you request otherwise in writing.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
8. Results and Guarantees
8.1 No Guarantees
While we apply proven, data-driven strategies and industry best practices, digital marketing results are influenced by numerous factors outside our control, including search engine algorithm changes, competitor activity, and market conditions. We do not guarantee specific rankings, traffic volumes, conversion rates, or revenue outcomes.
8.2 Realistic Expectations
SEO and digital marketing campaigns typically take 3 to 6 months before significant results are observed. We will provide regular reports and updates so you are informed of progress throughout the campaign.
9. Limitation of Liability
To the fullest extent permitted by law:
- Eoan Technologies will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
- Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you to us in the three (3) months preceding the claim.
- We are not responsible for losses arising from third-party platforms, algorithm changes, or events beyond our reasonable control.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded by agreement.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy is available on our website.
11. Links to Third-Party Websites
Our website may contain links to external websites for your convenience. These links do not constitute an endorsement of those websites or their content. We have no control over the content or availability of third-party sites and accept no responsibility for any loss or damage arising from your use of them.
12. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. By continuing to use our website, you consent to the use of cookies in accordance with our Privacy Policy. You may disable cookies through your browser settings, though this may affect some functionality of the website.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes constitutes your acceptance of the new Terms.
15. Contact Us
If you have any questions, concerns, or complaints regarding these Terms, please contact us:
Eoan Technologies
Melbourne, Victoria, Australia
Phone: 0406 533 954
Email: hello@eoantechnologies.com.au
Website: www.eoantechnologies.com.au
By using our website or engaging our services, you acknowledge that you have read and agreed to these Terms and Conditions.